Frequently Asked Questions

Everything you need to know about your next favorite bag.

What materials are used in Totes bags?

We use a combination of premium organic cotton canvas, recycled polyester linings, and ethically sourced Italian leather accents to ensure durability and style.

How long does shipping usually take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, you can return it in its original condition for a full refund or exchange.

How do I clean my tote bag?

For canvas totes, we recommend spot cleaning with a damp cloth and mild detergent. Leather components should be treated with a dedicated leather conditioner to maintain their finish.

Do Totes products come with a warranty?

Yes, all our bags are covered by a one-year limited warranty against manufacturing defects in materials and workmanship.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.