Returns & Exchanges

At Totes, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy on all unworn fashion accessories. If your new tote isn't the perfect fit for your style, we are here to help with a seamless exchange or full refund.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Securely place the items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.

• 3.
  Attach Shipping Label

  Download and print the prepaid shipping label provided by our portal and affix it clearly to the outside of your return package.

• 4.
  Drop Off and Track

  Leave your package at any authorized carrier drop-off location and keep your tracking number handy while we process your refund within 5-7 business days.